Royal Business Machine
Uses Launchpad to integrate support for client sites faster, with polished workflows ready for real customers.
Plug into
+4 more
+4 more
Answer customer questions
without opening another ticket.
Launchpad reads your website, help docs, policies and product files, then handles the questions your team repeats every day: orders, refunds, returns, shipping, invoices and FAQs.
YOUR INBOX · MONDAY
Reply ETA: after lunch
From: priya.k@gmail.com
Hi! I bought your matte black espresso machine last week and the steam wand isn't working. Can I return it? Is it covered under warranty? Also, where is order #4827?
Thanks,
Priya
Waiting on support... 3 of 47 in queue
With Launchpad
Resolved
in seconds
Plug it in anywhere
Works with every major site
you already use.
Launchpad installs on Wix, Shopify, WordPress, Webflow, Squarespace, Framer, Google Tag Manager — or any custom site where a <script> tag works.
Gateway app ecosystem
Used by the teams behind Royal Business Machine, Ocavior & Tarqa AI.
Launchpad helps these teams add customer support workflows to websites, client projects and internal products without slowing down delivery.
Ocavior
Uses Launchpad across client and internal workflows to connect product knowledge with customer answers.
Tarqa AI Gateway
Uses Launchpad with products like Tarqa AI Gateway and TenderShathi to keep support fast and consistent.
Your website should answer
the questions your team repeats.
Visitors ask inside the widget. Launchpad responds from your approved sources, follows your policies, and keeps the conversation on the page.
The math
Fewer repetitive tickets,
faster answers for customers.
Launchpad answers common support questions instantly, keeps customers moving, and only escalates the edge cases your team should actually see.
Email support
4 hrs
avg first response · industry baseline
• Customer fills out a form
• Sits in queue, position 47 of 312
• Sam from support reads it tomorrow morning
• Customer has already given up & bought elsewhere
Launchpad
secs
instant answers · across all sites
• Customer asks a question
• Launchpad checks your knowledge base
• Answers in the customer's own language
• Hands off to Sam only if it can't help
Response time, real data
across 12,481 conversations this month
Email
4h 23m
Live chat
31m
Launchpad
seconds
Made for the way you sell
Whether you ship
products, services, or software.
Launchpad adapts to your business, your knowledge, your customers. Pick a use case to see it in your context.
Launchpad for
E-commerce stores.
Order status, returns, refunds, shipping windows, sizing guides, fit advice — answered without a human, with live data straight from your Shopify or WooCommerce store.
- Live order tracking via Shopify / WooCommerce
- Returns & refunds with one-click escalation
- Product recommendations from your catalog
AI auto-answers
Trained on
your business.
Drop in your website pages, help center, FAQs, policies, product catalog, warranty info — even audio & video transcripts. Launchpad indexes everything and answers using your facts, in your voice.
- →Website pages, help center, FAQs
- →Product catalogs & pricing
- →Refund, return & shipping policies
- →Warranty & support docs
- →Audio & video call transcripts
Drop new docs anytime
PDF · DOCX · MP3 · URLs
Brand voice.
Launchpad learns the way you help customers — your tone, policies, escalation rules and level of detail. Answers feel like your team, not a generic bot.
Tone
Clear, helpful, brand-safe, never stiff.
"happy to help"
"here's the status"
"start a return"
"handoff needed"
Snippet library.
Reusable answer blocks for the questions customers ask over and over. Launchpad knows when to use them, personalize them, or escalate.
/track
Where's my order?
/return
Start a return
/hours
Store hours & locations
/gift
Gift wrapping & cards
42 languages.
Launchpad detects the visitor's language and replies natively — no extra workflow, no awkward phrasing. Just answers, in the right language.
🇬🇧 English
🇪🇸 Español
🇫🇷 Français
🇩🇪 Deutsch
🇯🇵 日本語
🇸🇦 العربية
🇧🇷 PT
🇮🇹 IT
🇳🇱 NL
+33 more
A peek inside
The dashboard your team
will actually use.
Real screens from the app. Manage Sites, knowledge, installs, billing and partner clients from one clean workspace.
launchpad.tarqaai.com / sites
Your Sites at a glance
Every Site you own with live usage and resolution rate. Spin up a new one in a click.
Clear pricing
Try for $4, then
choose the right Site plan.
Launchpad keeps public pricing simple for customers. Approved partner terms are handled privately so agencies can protect their client relationships and commercial agreements.
Paid proof pass
$4
one-time trial pass
7 days
to test one Site
to test one Site
500 conversations
bounded usage
bounded usage
10 MB storage
for proof docs
for proof docs
Self-serve only
guided setup available
guided setup available
Private access
Partner Launch
Request
access
Request-only plan for approved partner launches. Commercial terms are shared privately after review and are not published on the landing page.
- Starter capacity agreed privately
- Knowledge storage agreed privately
- One active Site with script, Wix, Shopify, WordPress or Webflow install
- Basic widget styling and private partner onboarding
For approved partner accounts only
Public entry
Basic Starter Lite
$29
/ mo / Site
Public entry plan for brochure sites, early stores and low-volume support widgets.
- 4,000 conversations / month included
- 50 MB knowledge base storage
- Core integrations: Wix, Shopify, WordPress, Webflow and custom script
- Basic widget styling, brand tone and one active Site
Built for small public sites
Most popular
Starter Site
$59
/ mo / Site
Best default plan for active stores, service businesses and client sites where support quality matters.
- 10,000 conversations / month included
- 150 MB knowledge base storage
- All integrations, advanced widget control, snippets and handoff rules
- Partner-ready analytics and priority onboarding queue
Best for active businesses
Higher capacity
Growth Site
$99
/ mo / Site
For larger stores, agencies and clients who want more capacity without enterprise tooling.
- 20,000 conversations / month included
- 300 MB knowledge base storage
- Advanced answer review, escalation rules and partner reporting
- Best for active stores and multi-brand operators
Designed for higher support volume
Conversation top-ups
More answers when traffic spikes.
Buy extra conversation capacity during campaigns, holiday rushes or client launches so every plan stays predictable and sustainable.
1K
conversations
$12
best value
5K
conversations
$49
15K
conversations
$129
Onboarding
Setup can be guided or partner-led.
Customers can start self-serve. Partners can coordinate onboarding privately with the Tarqa AI team when client rollout support is needed.
Self-serve
Included
Guided setup
By request
For agencies & partners
Offer Launchpad
without exposing your terms.
Approved partners receive private commercial terms directly from Tarqa AI Solutions. Public visitors see clean product plans, while partner-specific pricing, onboarding agreements and client arrangements stay off the landing page.
Private terms
Direct
shared only with approved partners
Client-safe
Clean
public plans stay simple
Partner access
Review
approved before activation
Rollout support
Private
handled account by account
Want partner access?
Talk to Tarqa AI Solutions privately.
Comparisons
Launchpad vs other
support automation alternatives.
Use this as a practical buying guide. Launchpad is built for website support, clear usage, fast installation and private partner-led rollout when clients need help beyond self-serve.
Comparison pages
Compare Launchpad with the tools buyers already know.
Feature category
Launchpad
ALT
Other alternatives
Website installation
Wix, Shopify, WordPress, Webflow and script-tag sites.
Built around fast website embed and guided platform installs.
Often works, but may require helpdesk setup, agent building or broader workspace configuration.
Pricing model
Easy for founders and clients to understand before they buy.
Public Site plans with generous visible usage limits, paid top-ups and optional private partner access.
Commonly priced by seats, outcomes, credits, automated resolutions, add-ons or sales-led tiers.
Support focus
Orders, refunds, returns, policies and product questions.
Designed as a website support layer for repeat customer questions.
Many are broader helpdesks, generic AI agents or enterprise knowledge tools.
Partner privacy
Protects agency-client commercial arrangements.
Partner terms are request-only and shared privately, not exposed on the landing page.
Most public plans show standard list pricing; partner programs vary by vendor.
Controlled answers
Answers should come from approved business knowledge.
Knowledge files, site pages, policies and review flows stay central to the product.
Capabilities depend on each tool's data connectors, plan limits and configuration depth.
Website-first
Built for the page where customers ask.
Launchpad starts with your public site, docs, policies and product knowledge instead of forcing a full support-suite rollout.
Clear plans
Easy to quote before setup.
Public customers see clean Site plans. Partner-specific arrangements stay private and account-specific.
Partner-safe
Private access stays private.
Agencies can talk to Tarqa AI directly without showing private commercial terms to every visitor.
Multi-platform
Works across major site builders.
Wix, Shopify, WordPress, Webflow, Squarespace, Framer, Tag Manager and custom HTML can all run the widget.
See how Launchpad stacks up
Launchpad vs known alternatives.
IFIntercom / Fin
Launchpad vs Intercom / Fin
Choose Launchpad when you need website support automation without per-seat helpdesk complexity.
Explore ->
ZDZendesk
Launchpad vs Zendesk
Choose Launchpad when the priority is a fast support widget, not a full enterprise support desk.
Explore ->
AIChatbase / Tidio
Launchpad vs AI chatbot tools
Choose Launchpad when site install, support policies and partner-led rollout matter as much as answers.
Explore ->
BPBotpress
Launchpad vs Botpress
Choose Launchpad when buyers want support outcomes more than a broad agent-building platform.
Explore ->
GCGorgias / Crisp
Launchpad vs commerce helpdesks
Choose Launchpad when a business wants focused website answers without adopting a larger inbox suite.
Explore ->
?Not sure?
Pick by client fit
Start with expected conversation volume, website platform, support workflow and whether partner-led rollout is needed.
See pricing ->
Competitor pricing references are public market snapshots checked in May 2026 from Intercom, Zendesk, Chatbase, Tidio, Botpress, Gorgias and Crisp. Plans and limits change; always verify vendor pages before procurement.
Launchpad in the ecosystem
Founders, operators &
partners on Launchpad.
"We use our own tool across products like Tarqa AI Gateway and TenderShathi. Launchpad has made our team faster, cleaner and more efficient."
ST
Sudhanshu Tiwari
Founder & CEO · Tarqa AI Solutions
"Royal Business Machine uses Launchpad directly for clients. It has made support integration much easier and helped us deliver faster."
PA
Pavitra Arora
Founder & CEO · Royal Business Machine LLP
"At Ocavior, we use Launchpad for various client and internal workflows. It gives us a quicker way to connect support, product information and customer answers."
H
Himanshu
CTO · Ocavior
Start setup
Put Launchpad on your site
and review the first answers.
Connect your site, upload your knowledge, paste one script tag, then approve the answers before it goes live.
$4 proof pass · Public plans plus private partner access · Setup available by request
Evaluate it
Check Launchpad against your real support queue.
Start with the questions customers already ask: refunds, warranty, delivery delays, product details and invoice requests. If the answers are right, publish the widget.